Customer Service
Cutting-Edge Customer Service for Manufacturing Firms
Tengco’s customer service department is your company’s strategic partner. Our customer service agents are here to streamline inventory management, maintain stock levels, and manage inventory turns while keeping costs to a minimum.
When you choose Tengco as your company’s supplier for fasteners, parts, and assemblies, you can expect a consultative partnership. Our agents can access data about your company’s inventory at a moment’s notice to ensure you never run out of parts. This type of reliability is why Tengco’s customer service team is widely considered a leader among manufacturing companies.
Our agents can handle:
- National and International Stocking Programs
- Monitoring Daily Activity
- Blanket Stock Orders
- Just-in-Time Programs
- Expediting Current Orders
- Analyzing Annual Usage
- Establishing Efficient Reorder Points
- Providing Monthly Inventory Management Reports and More
Our Customer Service Team and Convenient Distribution Centers Throughout the Country Can Help:
Our Quality Customer Services Speed Time to Market for Manufacturing Firms
We want to make sure your team has all of the information you need to make critical decisions about your inventory management. Each month, our customer service team analyzes the manufacturing supply chain. We also document the status of open orders, total product usage, frequency of order by item, and more. This visibility allows us to minimize delays so your parts arrive on time and your production never stops.
Most importantly, our agents are here to make sure every part is built based on your specifications. We make creating custom parts easy. Simply share a drawing of the part you need with your customer service representative. Tengco’s manufacturing engineers will take it from there by reviewing your design and coordinating retooling at one of our overseas facilities. While you can find other companies out there that can offer stock and release services, very few of them have their own engineers on-site.
But what truly sets Tengco apart from other suppliers is the depth of our knowledge. For more than 40 years, we’ve built relationships with our manufacturing partners overseas. These partnerships enable us to offer exceptional customer service for every company in need of custom metal components for metal building projects. No matter the size of your business, you will always receive quality manufacturing customer services focused on helping you find premium quality parts at a low price.
How Can Our Customer Service Representatives Help You?
Tengco is ISO 9001:2015 Certified through our Midwest location. The combination of our experienced engineers, quality control technicians, logistics team, customer service and sales staff can help you maintain the highest standards for your custom parts.
Tengco provides world class global sourcing, service and distribution. We have the perfect solution to your global sourcing needs.
We can provide anything from standard nuts and bolts to specialty fasteners, castings, forgings and stampings.
Contact Us More Services